In this way, MNML's support agents are doubling as sales reps. Thus, MNML agents can jump in those tickets within seconds, reply to the specific questions, and close the deal while increasing engagement and check-out conversion rate. A Facebook Messenger ticket is created only if the customer types manually, which means only when the bot is not able to reply anymore. That's where Gorgias makes sense: with Gorgias, user generated quick-replies and bot replies won’t create extra tickets in your helpdesk. The bot is not a sales person! Human contact is highly valuable, especially when you deal with highly-qualified leads, which is definitely the case when retargeting abandoned carts. The thing is, with the ShopMessage Messenger bot, agents often need to jump in the conversation to cover the "human" part of the sale. This way, MNML easily re-engages with potential customers. This process re-opens the dialog and drives people back to the Shopify check out page, thus increasing sales. MNML's retargeting strategy to recover abandoned shopping carts mainly consists in auto-sending messages via Facebook, using ShopMessage, one of Gorgias's partners. When most of your growth relies on social networks and when re-marketing happens on Facebook, you need a solid integration between support and social media. Migrating to Gorgias to better address Social Media Not only did Gorgias offer the ability to perform Shopify actions from the help desk, but it also allowed them to manage Facebook Messenger within the same dashboard, thanks to a native one-click integration. So he started to look for a new solution and came across Gorgias in April 2018. On top of that, Ian Anderson spotted a lack of integration with their e-commerce platform, Shopify. They found it not too intuitive and hard to navigate on. However, agents started to complain about Zendesk. The choice was made by default, knowing the popularity of this software. So they hired an in-house team of agents and invested in their first support platform: Zendesk. With the soaring of sales well beyond initial forecasts, the company decided to invest in support. The choice of Zendesk, the help desk "by default" It quickly became very clear that they should start using a help desk, not only to enjoy the magic of using macros instead of copy-pasting messages, but also to gather and manage support on “non-classic” communication channels. He was typing out emails from scratch, over and over again, copy-pasting some classic answers to common questions, which became overwhelming and confusing at the same time. Hide all pre-installed bloatware or any other app to get a clean home screen. When the company first started, Ian Anderson - the Operations Manager - was the only one doing support, using a classic mail app on his laptop.Even older phones feel fast with YASAN Launcher's smooth & snappy animations.Find everything super fast without wasting any time even if you have typos.Express your identity by showing off your LGBTQ+ flag on your home screen.Even the free version is completely ad-free. Ads have no place in this minimalist launcher.Let your eyes rest at night with full Night / Dark theme support.Enjoy the Material 3 inspired design & Material YOU support.YASAN Launcher does not look like any other launcher you have ever seen! It has a one-of-a-kind look & feel.The more you use the launcher, the smarter your home screen becomes. YASAN Launcher is a smart launcher that uses artificial intelligence to help you use your device easier & faster! Based on your app usage pattern it will bring the apps you are most likely to use now on your home screen.□ Featured on XDA Developers, Android Authority & Android Police If you are looking for a unique launcher that lets you express yourself, YASAN Launcher is for you! It has a unique minimal yet fully customizable interface that lets you express yourself identity & style. It uses artificial inteligence to learn your usage patterns and brings the apps you are likely to use next on your home screen without you having to manually put your frequently used apps in an easy to access place of your home screen. YASAN Launcher is a powerful, customizable & smart home screen replacement.
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